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Awaiting Order Arrival

How long will it take for my order to arrive?

Orders are usually processed within 1–3 business days. Delivery time depends on your location and the shipping method selected. Standard shipping usually takes 7–15 business days.Orders are usually processed within 1–3 business days. Delivery time depends on your location and the shipping method selected. Standard shipping usually takes 7–15 business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your package on our website or through the courier’s tracking system.

My tracking number is not updating, what should I do?

Tracking information may take 2–5 business days to update after shipment. If it still shows no updates, please contact our support team.

Ordering & Payment

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.

Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 12 hours after payment. Please contact our customer service as soon as possible.

Is my payment secure?

Yes, all payments are processed through encrypted payment gateways to ensure your information is safe.

Do you accept cash on delivery (COD)?

Currently, we only support online payments to ensure fast and secure transactions.

After sales

What if I receive a damaged or defective product?

Please contact us within 7 days of delivery with photos/videos as proof. We will arrange a replacement or refund depending on your preference.

The item I received is different from what I ordered, what should I do?

Please contact us immediately with your order number and pictures of the product received. We will assist you with the correct replacement or refund.

Do your products have a warranty?

Yes, most of our products come with a warranty. Warranty details vary depending on the item. Please check the product page or contact us for more information.

Refund

How do I request a refund?

Please contact our customer service with your order number and reason for the refund. Once approved, the refund will be processed back to your original payment method.

How long does it take to receive my refund?

Refunds are usually processed within 5–10 business days after approval. The actual time may vary depending on your bank or payment provider.

Are shipping fees refundable?

Shipping fees are non-refundable unless the issue is caused by our mistake (e.g., wrong or defective item).